Term and Conditions

1. Welcome to Our Garden Community

At Garden Plant Store, we believe gardening is more than a hobby—it’s a passion that connects us to nature. These Terms and Conditions are designed to create a transparent and trustworthy relationship with our valued customers, ensuring your gardening journey with us is enjoyable and successful.

2. User Responsibilities and Account Terms

2.1 Account Registration

When creating an account with Garden Plant Store, you agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update any changes to your personal information
• Accept responsibility for all activities under your account

2.2 Acceptable Use

As part of our gardening community, you agree not to:

• Use our website for any unlawful purposes
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Submit false or misleading information

3. Products and Services Description

3.1 Plant Quality and Selection

We take pride in offering carefully selected plants including:

• Fruit Trees: Apples, Cherries, Almonds, Apricots, Peaches, and Nectarines
• Ornamental Plants: Acer, Allium, Astrantia, Berberis, Camellia
• Climbing Varieties: Clematis, Climbing Hydrangeas, Climbing Roses
• Seasonal Specialties: Bare Root Fruit, Echinacea, and more

3.2 Product Availability and Descriptions

While we strive for accuracy, please note:

• Plant availability varies by season and demand
• Product images are representative; actual plants may vary slightly
• We reserve the right to adjust inventory without prior notice
• Some plants may have specific growing requirements noted in product descriptions

4. Ordering and Payment Terms

4.1 Order Process

Your gardening journey with us follows these steps:

• Order Confirmation: You’ll receive an email confirmation upon order placement
• Order Processing: 1-2 business days (may extend during peak seasons)
• Order Changes: Contact us immediately if you need to modify your order

4.2 Payment Information

We accept the following payment methods:

• Visa, MasterCard, JCB
• PayPal
• All transactions are processed in US Dollars
• Payment is required in full before order processing

4.3 Pricing and Taxes

• All prices are listed in US Dollars
• We reserve the right to adjust prices due to market conditions
• Customers are responsible for any applicable customs duties or import taxes

5. Shipping and Delivery

5.1 Shipping Methods

We offer two careful shipping options for your plants:

• Standard Shipping ($12.95): Via DHL or FedEx, delivered 10-15 days after dispatch
• Free Shipping: Available for orders over $50 via EMS, delivered 15-25 days after dispatch

5.2 Delivery Considerations

• We monitor weather conditions and may delay shipment to protect plant health
• Delivery timeframes are estimates and not guarantees
• Some remote areas and Asian countries are excluded from delivery
• You are responsible for providing accurate shipping information

6. Returns and Exchanges

6.1 Return Policy

We stand behind our plants with a 15-day return window from delivery date:

• Contact us at [email protected] within 15 days
• Include order number, photos, and description of concerns
• Original shipping fees are non-refundable
• Refunds processed within 3-5 business days of receipt

6.2 Non-Returnable Items

To ensure plant viability, we cannot accept returns of:

• Bare root fruit trees once planted or removed from packaging
• Seasonal plants showing active growth
• Custom or special order plants
• Plants damaged due to improper care after delivery

6.3 Exchange Options

We offer flexible solutions for exchanges:

• Direct exchange for plants of equal value
• Store credit for future purchases
• Exchange within the same plant category

7. Intellectual Property

All content on gardentreesshop.com, including:

• Plant descriptions and photography
• Website design and layout
• Brand names and logos
• Educational gardening content

is the property of Garden Plant Store and protected by intellectual property laws. You may not reproduce, distribute, or use our content without written permission.

8. Limitation of Liability

8.1 Plant Success and Growing Conditions

While we ensure plants arrive healthy, we cannot guarantee:

• Long-term survival, as this depends on local growing conditions
• Performance in specific soil or climate conditions
• Protection from pests, diseases, or weather events after delivery

8.2 General Liability

Garden Plant Store’s liability is limited to:

• The purchase price of affected plants
• Direct damages resulting from our negligence
• We are not liable for incidental or consequential damages

9. International Customers

For our valued international gardeners (excluding Asia and select remote areas):

• Return shipping costs are the customer’s responsibility
• Proper phytosanitary certificates are required for plant returns
• Customs duties and import taxes are non-refundable
• International shipping times may vary beyond our estimates

10. Policy Updates

We may update these Terms and Conditions to reflect:

• Changes in our business practices
• Legal or regulatory requirements
• Customer feedback and industry standards

Continued use of our website after changes constitutes acceptance of updated terms.

11. Contact Information

12. Our Gardening Promise

At Garden Plant Store, we’re more than just a plant retailer—we’re your gardening partners. We understand the care and dedication you put into your garden, and we’re committed to providing plants that will thrive in your care. These terms are designed to support our shared love of gardening while ensuring clarity and fairness in our relationship.

Thank you for choosing Garden Plant Store. We’re honored to be part of your gardening journey.

Happy gardening!