Our Gardening Promise

At Garden Plant Store, we understand that gardening is a journey filled with care and dedication. Just as we nurture each plant in our collection, we want every purchase to flourish in your garden. Our shipping and returns policies are designed with the passionate gardener in mind, ensuring your plants arrive healthy and thrive in their new home.

Shipping Information

We carefully package each plant to ensure it arrives in optimal condition, ready to become part of your garden’s story.

Order Processing

All orders are processed within 1-2 business days. During peak seasons, processing may take slightly longer, but we’ll keep you informed every step of the way.

Shipping Methods & Timeframes

We offer two shipping options to suit your gardening needs:

Standard Shipping – $12.95

• Carriers: DHL or FedEx
• Delivery Time: 10-15 days after dispatch
• Best for: When you need your plants sooner

Free Shipping

• Carrier: EMS
• Available for orders over $50
• Delivery Time: 15-25 days after dispatch
• Perfect for: Patient gardeners planning ahead

Note: We carefully monitor weather conditions and may delay shipment if extreme temperatures could harm your plants during transit.

Returns & Exchanges

We stand behind every plant we ship. If your plants don’t meet your expectations, we’re here to help.

Return Timeframe

We accept returns and exchanges within 15 days from the date you receive your plants. This gives you adequate time to assess your new additions and ensure they’re settling well into your garden environment.

Step-by-Step Return Process

Step 1: Contact Our Gardening Team

Email our customer care team at [email protected] within the 15-day return window. Please include:

  • Your order number
  • Photos of the plant(s) in question
  • A brief description of the issue

Step 2: Receive Return Authorization

Our gardening specialists will review your request and provide:

  • Return Authorization Number
  • Specific shipping instructions
  • Pre-paid return label (if applicable)

Step 3: Prepare Your Return

Please ensure plants are packed securely in their original packaging when possible. Include:

  • Return Authorization Number clearly visible on the box
  • Original packing slip or order confirmation
  • Any tags or plant identification materials

Step 4: Ship Your Return

Drop off your package at any authorized shipping location. We recommend:

  • Keeping your shipping receipt for tracking purposes
  • Shipping during mild weather conditions to protect plants
  • Choosing expedited shipping for live plant returns

Refund Processing

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Accepted Payment Providers: Visa, MasterCard, JCB, or PayPal
  • Shipping Costs: Original shipping fees are non-refundable

You should see the refund in your account within 7-10 business days, depending on your financial institution’s processing time.

Non-Returnable Items

To ensure the health and viability of our living products, the following items cannot be returned or exchanged:

  • Bare root fruit trees (once planted or removed from original packaging)
  • Seasonal plants that have been planted or show signs of active growth
  • Custom or special order plants including specific Acer varieties and rare climbers
  • Plants that have been substantially altered from their original condition
  • Products damaged due to improper planting, care, or weather conditions after delivery

Exchange Options

If you prefer an exchange rather than a refund, we offer:

  • Direct exchange for plants of equal value
  • Credit toward future purchases
  • Exchange for different varieties within the same plant category

We’ll work with you to find the perfect gardening solution that meets your needs.

Damaged or Incorrect Items

If your plants arrive damaged or you receive incorrect items:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged plants and packaging
  • We’ll arrange for replacement plants at no additional cost
  • In some cases, we may issue a full refund instead of replacement

International Returns

For our international customers (excluding Asia and select remote areas):

  • Return shipping costs are the responsibility of the customer
  • Please ensure proper phytosanitary certificates for plant returns
  • Customs duties and import taxes are non-refundable

Contact Our Gardening Experts

Email: [email protected]
Address: 3384 Comfort Court, Madison, US 53704
Response Time: Within 24-48 hours during business days

Our customer care team includes experienced gardeners who understand plant needs and can help troubleshoot issues before processing returns.

Thank you for choosing Garden Plant Store. We’re committed to helping you create the garden of your dreams, and we stand behind every plant we ship. Happy gardening!