Last Updated: January 2024

Our Commitment to Your Satisfaction

At Garden Plant Store, we understand that gardening is a labor of love. Just as we carefully nurture each plant in our collection, we want every purchase to bring joy to your garden. However, we recognize that sometimes plants may not thrive as expected during transit or may not meet your gardening vision.

We’ve designed this returns policy to be as straightforward and gardener-friendly as possible, ensuring you can shop with confidence knowing we stand behind our plants and products.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days from the date you receive your plants. This gives you adequate time to assess your new additions and ensure they’re settling well into your garden environment.

Step-by-Step Return Process

Step 1: Contact Our Gardening Team

Before initiating any return, please email our customer care team at [email protected] within the 15-day return window. Include:

  • Your order number
  • Photos of the plant(s) in question
  • A brief description of the issue

Step 2: Receive Return Authorization

Our gardening specialists will review your request and provide:

  • Return Authorization Number
  • Specific shipping instructions
  • Pre-paid return label (if applicable)

Step 3: Prepare Your Return

Please ensure plants are packed securely in their original packaging when possible. Include:

  • Return Authorization Number clearly visible on the box
  • Original packing slip or order confirmation
  • Any tags or plant identification materials

Step 4: Ship Your Return

Drop off your package at any authorized shipping location. We recommend:

  • Keeping your shipping receipt for tracking purposes
  • Shipping during mild weather conditions to protect plants
  • Choosing expedited shipping for live plant returns

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Email to: [email protected]


Dear Garden Plant Store Team,


I would like to request a return/exchange for my recent order.


Order Number: [Your Order Number]

Order Date: [Date of Purchase]

Items to Return: [List specific plants/products]

Reason for Return: [Please describe the issue]

Preferred Resolution: [Refund / Exchange for (specific plant)]

I have attached photos showing the current condition of the plants.


Thank you for your assistance,

[Your Full Name] [Your Phone Number]

Refund Processing

Once we receive and inspect your return:

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Refunds will be issued to your original payment method
  • Payment Providers: Visa, MasterCard, JCB, or PayPal
  • Shipping Costs: Original shipping fees are non-refundable

You should see the refund in your account within 7-10 business days, depending on your financial institution’s processing time.

Non-Returnable Items

To ensure the health and viability of our living products, the following items cannot be returned or exchanged:

  • Bare root fruit trees (once planted or removed from original packaging)
  • Seasonal plants that have been planted or show signs of active growth
  • Custom or special order plants including specific Acer varieties and rare climbers
  • Plants that have been substantially altered from their original condition
  • Products damaged due to improper planting, care, or weather conditions after delivery

Exchange Options

If you prefer an exchange rather than a refund, we offer:

  • Direct exchange for plants of equal value
  • Credit toward future purchases
  • Exchange for different varieties within the same plant category

We’ll work with you to find the perfect gardening solution that meets your needs.

Damaged or Incorrect Items

If your plants arrive damaged or you receive incorrect items:

  • Contact us within 48 hours of delivery
  • Provide photos of the damaged plants and packaging
  • We’ll arrange for replacement plants at no additional cost
  • In some cases, we may issue a full refund instead of replacement

Contact Our Gardening Experts

Email: [email protected]

Address: 3384 Comfort Court, Madison, US 53704

Response Time: Within 24-48 hours during business days

Our customer care team includes experienced gardeners who understand plant needs and can help troubleshoot issues before processing returns.

International Returns

For our international customers (excluding Asia and select remote areas):

  • Return shipping costs are the responsibility of the customer
  • Please ensure proper phytosanitary certificates for plant returns
  • Customs duties and import taxes are non-refundable

Thank you for choosing Garden Plant Store. We’re committed to helping you create the garden of your dreams, and we stand behind every plant we ship. Happy gardening!