Privacy Policy

Last Updated: January 2024

Welcome to Garden Plant Store. Just as we nurture our plants with care and attention, we treat your personal information with the same level of dedication and protection. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website at gardentreesshop.com.

1. Information We Collect

We collect information that helps us provide you with the best gardening experience:

• Personal Information: Name, email address, shipping address, and payment details when you make a purchase
• Transaction Information: Details about purchases of our plants including Acer plants, fruit trees, climbers, and other gardening products
• Technical Information: IP address, browser type, device information, and browsing behavior on our site
• Communication Data: Records of your interactions with our customer service team

2. How We Use Your Information

We use your information to cultivate a seamless gardening shopping experience:

• Process your orders for plants, trees, and gardening supplies
• Provide customer support and respond to your inquiries
• Send order confirmations, tracking information, and delivery updates
• Improve our website and product offerings based on customer preferences
• Send gardening tips, seasonal planting advice, and promotional offers (with your consent)
• Ensure the security of our website and prevent fraud

3. Data Sharing and Disclosure

We value your trust and only share your information when necessary:

• Payment Processors: We share transaction data with trusted partners like Visa, MasterCard, JCB, and PayPal to process payments securely
• Shipping Partners: We provide shipping addresses to delivery services to get your plants to you safely
• Legal Requirements: We may disclose information when required by law or to protect our rights and safety
• Service Providers: Trusted partners who help us operate our website and business (under strict confidentiality agreements)

We never sell your personal information to third parties for marketing purposes.

4. International Data Transfers

As we serve customers worldwide (excluding Asia and select remote areas), your data may be processed in countries outside your residence. We ensure all data transfers comply with applicable privacy laws and provide adequate protection for your information.

5. Data Storage and Security

We protect your data with the same care we give to our plants:

• SSL encryption technology secures all data transmissions
• We regularly update our security systems and monitor for potential threats
• Payment details are processed through secure partners – we never store complete payment information on our servers
• Data is retained only as long as necessary to fulfill the purposes outlined in this policy

6. Your Rights and Choices

You have control over your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal data (subject to legal requirements)
• Marketing Preferences: Opt-out of marketing communications at any time
• Data Portability: Request your data in a machine-readable format

To exercise these rights, please contact us using the information below.

7. Cookies and Tracking Technologies

Like a garden needs various tools to thrive, our website uses cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic site functionality and secure shopping
• Analytics Cookies: Help us understand how gardeners like you use our site
• Preference Cookies: Remember your settings and preferences
• Marketing Cookies: Show you relevant gardening content and offers

You can manage your cookie preferences through your browser settings. Note that disabling some cookies may affect your shopping experience.

8. Children’s Privacy

Our website is designed for gardening enthusiasts, homeowners, and professional landscapers. We do not knowingly collect information from children under 16. If you believe a child has provided us with personal information, please contact us immediately.

9. Changes to This Policy

As our garden grows and evolves, we may update this policy. Significant changes will be communicated through our website or directly to you. We encourage you to review this policy periodically.

10. Contact Us

Thank you for trusting Garden Plant Store with your gardening needs and personal information. We’re committed to protecting your privacy as diligently as we care for our plants.